Terms of service
Welcome to Samchefs, where culinary mastery meets wholesome indulgence. We’re all about bold flavors, clean ingredients, and keeping it real. No boring policies here—just the stuff you need to know, straight up.
1. Shipping Policy
At Samchefs, we ensure timely and secure delivery of our products:
● Processing Time: Orders are processed within 1-2 business days.
● Delivery Timelines: Standard delivery takes 5-7 business days, subject to location.
● Express Shipping: Available at an additional cost.
● Order Tracking: You will receive a tracking link via email once your order is dispatched.
● Order Modifications: Orders cannot be modified once placed, but our support team can assist with concerns.
● Delivery Issues: If your package is delayed or lost, please contact us immediately.
2. Return & Refund Policy
We take pride in our premium snacks and want you to love them. If you’re not satisfied, here’s how we can assist:
● Eligibility: Returns are accepted within 7 days of delivery.
● Product Condition: The item must be unopened, unused, and in its original packaging.
● Refunds: Processed within 7-10 business days after we receive and inspect the returned item.
● Non-Refundable Items: Due to the perishable nature of our products, opened or used items cannot be returned.
● Damaged/Incorrect Orders: If you receive a damaged or incorrect product, email us within 24 hours with photographic evidence for a resolution.
● Shipping Fees: Non-refundable, except in cases of order errors on our end.
3. Privacy Policy
Your privacy is our priority. Here’s how we handle your information:
● Data Collection: We collect personal details (name, email, phone number, address) for order fulfillment.
● Secure Transactions: Payments are securely processed through trusted payment gateways; we do not store payment details.
● Cookies & Tracking: Our website uses cookies to enhance user experience and track analytics.
● Data Sharing: We do not sell or share your personal information, except for essential order processing and legal requirements.
● Marketing Preferences: You may opt out of marketing communications anytime.
4. Terms & Conditions
By using our website, you agree to the following:
● Pricing & Availability: Product prices and availability are subject to change without notice.
● Order Cancellation: We reserve the right to cancel orders suspected of fraudulent activity.
● Intellectual Property: All content on this site—including product descriptions, images, and branding—is the property of Samchefs and cannot be used without permission.
● Third-Party Logistics: We are not liable for delays caused by external delivery partners.
● Discounts & Promotions: Subject to specific terms and may be withdrawn at any time.
5. Contact Us
For inquiries, feel free to reach out:
● Email: hello@samchefs.com
● Phone: +91-8516802730
● Address: Plot No. 113-114 Solitaire Industrial Park, Village Dehmi Kalan. N.H.8 Ajmer Road, Tehsil Sanganer, Jaipur, Rajasthan 303007
At Samchefs, we believe in redefining snacking with indulgence, nutrition, and convenience. Thank you for being part of our journey!